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FAQ

  • How to install the sculpture?

    We provide you with very detailed installation drawing ,each part has a unique number corresponding to the drawing.
  • Shipments?

    1) Airport to Airport The shipping method is suitable for a large amount of luggage that requires rapid delivery, but the customer must perform customs clearance. The shipping rate in this way is less than the express delivery of a large parcel.
     
    2) Seaport to Seaport As for sculptures, generally, shipping via the sea is relatively cheap, so you may want to go this way, but shipping will take about five weeks-six weeks.

    3) Truck and Train Some of customer want by truck and train,we also can do it,let’s contact . 
  • Can I see the production process?

    Yes. We will keep you posted with production photos. We will not pack the products until we get your approval on the final products.   
  • What payment methods do you accept?

    (1) The Best Way: T/T Go to your local bank. Fill in all the details on to the T/T order form. Please make sure that you have written our account name and account number correctly.

    (2) You also can chosen the west union payment 
  • Do you accept custom orders?

    Yes, we can carve 100% based on all designs, sizes and details you want. For custom orders, these items may also be ordered by emailing us. Please include all specifications and all drawing or pictures (if needed), include (if applies) your own design that you want to have designed per your specifications. Because our stone products are individually hand-carved, anything can be carved. We understand sometimes the sizes and/or stones we have in current stock may not fit your design or space requirements, custom work is very welcomed. Designers and/or custom builders welcome.
  • How do I get a quotation?

    You can send us your detailed requirements such as what kind of stone products that you interested in, and their size, stone name or color as well as approximate order quantity to us, and then we will offer you the best price.
  • How do I contact you?

    Pls send email:info@esingarts.com to us or call us at 86-13212157056 or add me at whatsapp&wechat 86-13212157056 
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